Privacy Policy

Chasing the Stigma ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Notice explains how we collect, use, and protect your personal data when you use our websites or www.hubofhope.co.uk (the "Website").

Who We Are

What Personal Data We Collect

We may collect and process the following categories of personal data:

1. Information You Provide to Us:
   • Name
   • Email address
   • Any other information you provide through our contact forms or email correspondence
   • Sports Sector Suicide Prevention Toolkit Data: When downloading the Toolkit, we may collect information regarding your organisation, your role, your primary reason for accessing the Toolkit, and your specific consent preferences for subsequent communications or research participation. Note: If you indicate you are under 18, you can access the Toolkit without providing any personal data.
2. Information We Collect Automatically:
   • Geolocation data (precise or approximate) to facilitate local search results
   • Technical logs such as browser type and version, device information (e.g. operating system, device model)
   • Pages visited, searches made, activity and time spent on the Website
   • Cookies and similar technologies (see our Cookie Policy for further information).
3. Information from Third Parties:
   • Social media platforms (if you interact with us via social media)
   • Analytics providers (e.g., Google Analytics)
   • Third-party donation platforms

How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage access to our Website.
• To process and respond to your enquiries or requests.
• To improve and personalise your experience on the Website (for example, by using your geolocation to show relevant local support services).
• For marketing purposes, where you have given consent.

We may use anonymised and aggregated user data for research, evaluation, and quality improvement purposes in order to improve the Hub of Hope platform, better understand patterns of need, and enhance access to mental health support. Generally, no personally identifiable information is shared for research purposes, with the specific exception of the Sports Sector Suicide Prevention Toolkit (where contact details may be shared if you have consented, as detailed below).

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

• Consent: Where you have agreed to our use of your data (e.g., subscribing to a newsletter, or consenting to participate in evaluation activities).
• Legitimate Interests: Where processing is necessary for our legitimate business interests (such as evaluating our resources and improving the platform), provided your rights do not override these interests.

Who We Share Your Data With

We may share your personal data with the following:

• Service Providers: Third-party vendors who help us operate the Website, such as hosting providers.
• Analytics Providers: Such as Google Analytics, to analyse Website traffic and usage.
• Legal Authorities: When required by law or to protect our legal rights.
• Project Partners (Sports Sector Toolkit Only): If you engage with the Sports Sector Suicide Prevention Toolkit and provide consent, we may share your contact data with The Royal Foundation strictly for the purpose of facilitating research and evaluation activities (such as surveys or focus groups). We will not share your personal data with the British Standards Institution (BSI); this project Partner only receives aggregated, anonymised analytics data.

We do not sell or rent your personal data to third parties.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

Special Project: Sports Sector Suicide Prevention Toolkit

The Sports Sector Suicide Prevention Toolkit is a collaborative project between Chasing the Stigma, The Royal Foundation, and the British Standards Institution (BSI).

• Roles and Responsibilities: Chasing the Stigma is the primary data controller for data collected through the Toolkit download process on the Hub of Hope platform. We are responsible for managing all Toolkit-related communications, newsletters, and consent records. Where your personal data is passed to The Royal Foundation for research and evaluation activities based on your consent, The Royal Foundation acts as a separate, independent data controller for that processing. For more information, please review The Royal Foundation's Privacy Notice.
• Data Collected and Lawful Basis: For this specific project, we process your data under the following legal bases:
  • Consent: We rely on your consent to process your Identity and Contact Data for the purposes of sending Toolkit updates, Hub of Hope newsletters (including the 'On Your Side' newsletter), and invitations to participate in surveys, case studies, or interviews.
  • Legitimate Interests: We rely on our legitimate interests to process your Organisation and Professional Data (such as your role and reason for accessing the Toolkit) to evaluate the project's reach, understand user needs, and advance suicide prevention capability across the sports sector.
• Your Choices and Consent: You have full control over your data. When downloading the Toolkit, you can independently choose whether to consent to receive Toolkit updates and broader Hub of Hope communications, participate in surveys, or be contacted for case studies/interviews. You can manage your preferences or unsubscribe from specific communication streams at any time using the link provided in every email.
• Retention and Erasure: If you download the Toolkit but do not subscribe to subsequent communications or research, your personal data is retained for as long as necessary for administrative and analytical purposes, but you will not be contacted. If you do subscribe, you can update your preferences or unsubscribe at any time using the link provided in every email. If you unsubscribe, your details are moved to a suppression list to ensure you are not contacted again.
• Transfer of Ownership: In the event that ownership of the Toolkit is transferred to another party in the future, we will notify you of the transfer process and how your personal data will be securely handled.

Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data (subject to legal exceptions).
• Restriction: Request restriction of processing.
• Data Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise your rights, please contact us using the details below.

Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy notices.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised.

Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us:

• Email:[email protected]
• Address: Chasing the Stigma, Burlington House, Liverpool, L22 0PJ

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website:https://ico.org.uk
• Phone: 0303 123 1113

Last Updated: September 2026