CNWL Check in & Chat Service - Central and North West London NHS Foundation Trust logo
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CNWL Check in & Chat Service - Central and North West London NHS Foundation Trust

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AnxietyDepressionLoneliness

About this service

A friendly, compassionate and supportive service for individuals who may be experiencing loneliness, isolation, exhaustion, poor mental health or who just feel they need a listening ear. The service is for unpaid carers of people who are accessing a CNWL service. They could be family or a friend. When you access this phone service, you will get a phone call once a week for 8 weeks. Each phone call will last up to one hour and with the same person, so you get to know them and they get to know you. We call this person a ‘Chatter’. The Chatter is a friendly volunteer who has been trained by CNWL Recovery College and will listen with compassion, openness and ask how you are. You can speak to the Chatter in confidence about your worries and feelings. The calls will start quickly, generally in 2 to 4 weeks. If you are a carer, you can self-refer in three ways by: completing this online carer referral form calling us on 020 7685 5957 emailing us at [email protected]
A friendly, compassionate and supportive service for individuals who may be experiencing loneliness, isolation, exhaustion, poor mental health or who just feel they need a listening ear. The service is for unpaid carers of people who are accessing a CNWL service. They could be family or a friend. When you access this phone service, you will get a phone call once a week for 8 weeks. Each phone call will last up to one hour and with the same person, so you get to know them and they get to know you. We call this person a ‘Chatter’. The Chatter is a friendly volunteer who has been trained by CNWL Recovery College and will listen with compassion, openness and ask how you are. You can speak to the Chatter in confidence about your worries and feelings. The calls will start quickly, generally in 2 to 4 weeks. If you are a carer, you can self-refer in three ways by: completing this online carer referral form calling us on 020 7685 5957 emailing us at [email protected]

Service type

This service offers support by telephone.

This service is provided by the NHS.

Referral (how to access)

Self referral

Catchment restrictions

Central And North West London

Last updated 06/05/2025 7:01am

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