About this service
You are able to call NHS 111 and select 'Option 2' in East London. Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.
We encourage those known to services to continue contacting them in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2. Read more in our website news item.
Freephone 0800 073 0003
The Tower Hamlets Mental Health Crisis Line is open 24 hours a day to support people living in Tower Hamlets who experience a mental health crisis. The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
Callers will be given support and advice from mental health professionals.
The service aims to provide the right care at the right time and prevent people from spending unnecessary time at the Accident & Emergency Department.
The Crisis Helpline can:
support and help you if you have mental health problems
provide accurate information and advice about local mental health services
communicate with other services or teams on your behalf if you wish
support you in a non-directive way, to empower and encourage you to take control of your own life and come to your own decisions.
The service provides an emergency assessment service for those calling who are in crisis – we will see people on the same day and either treat or refer them to a team where their needs can be met.
You are able to call NHS 111 and select 'Option 2' in East London. Calls to the local crisis lines currently in place at ELFT will be diverted to the centralised 111, option 2 service, meaning that no calls will be missed.
We encourage those known to services to continue contacting them in the ways they had been doing so previously during working hours. Those wishing to contact a mental health professional outside of hours – or those who aren’t previously known to services – should contact 111 and select option 2. Read more in our website news item.
Freephone 0800 073 0003
The Tower Hamlets Mental Health Crisis Line is open 24 hours a day to support people living in Tower Hamlets who experience a mental health crisis. The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
Callers will be given support and advice from mental health professionals.
The service aims to provide the right care at the right time and prevent people from spending unnecessary time at the Accident & Emergency Department.
The Crisis Helpline can:
support and help you if you have mental health problems
provide accurate information and advice about local mental health services
communicate with other services or teams on your behalf if you wish
support you in a non-directive way, to empower and encourage you to take control of your own life and come to your own decisions.
The service provides an emergency assessment service for those calling who are in crisis – we will see people on the same day and either treat or refer them to a team where their needs can be met.