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Central and North West London NHS Foundation Trust - Single Point of Access logo
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Central and North West London NHS Foundation Trust - Single Point of Access

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0 - 99 YrsAdvice and GuidanceAnxietyDepressionUrgent and Crisis Support

About this service

The Single Point of Access is open 24 hours a day, seven days a week, 365 days a year. You can call us on 0800 0234 650 or email [email protected]

Typetalk: 18001 0800 0234 650 (24 hours a day, seven days a week, 365 days a year)

The Single Point of Access provides one number and one email address for referrals to secondary mental health services and support in a mental health crisis in the Boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and also Milton Keynes (out of hours).

You can also call NHS 111 and select the mental health option if you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health. This is an additional way to contact crisis services and does not replace the Trust’s Mental Health Crisis Line.

The Single Point of Access is open 24 hours a day, seven days a week, 365 days a year. You can call us on 0800 0234 650 or email [email protected]

Typetalk: 18001 0800 0234 650 (24 hours a day, seven days a week, 365 days a year)

The Single Point of Access provides one number and one email address for referrals to secondary mental health services and support in a mental health crisis in the Boroughs of Brent, Harrow, Hillingdon, Kensington & Chelsea and Westminster, and also Milton Keynes (out of hours).

You can also call NHS 111 and select the mental health option if you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health. This is an additional way to contact crisis services and does not replace the Trust’s Mental Health Crisis Line.

Service type

This service offers support in person.

This service is provided by the NHS.

Referral (how to access)

The team takes referrals from GPs and statutory services such as the Police or the London Ambulance services.

Non-statutory services such as housing associations, as well as other professionals can contact SPA for advice in relation to mental health support and signposting information for people that they are concerned about. People can make enquiries on behalf of a family member or friend, or for themselves; however people should be aware that due to confidentiality issues it may not be possible to share information about someone without their consent.

SPA can provide help and support in a crisis. In an urgent situation, patients may refer themselves; or referrals can be made on their behalf by family members, friends, or other services such as community, faith or support groups. It is best to make such a call in the presence of the patient, so they can be put on the line if required.

Catchment restrictions

Brent, Harrow, Hillingdon, Kensington And Chelsea, Westminster, Milton Keynes

Amenities & Accessibility

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Last updated 08/12/2025 12:08pm

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